This supporting research role conducts all phases of primary and secondary research (i.e., researches, analyzes and reports on data – both quantitative and qualitative data), providing strategic input into Voya’s businesses.
It includes delivery of high quality and timely research analyses, reports with actionable recommendations.
This position researches, analyzes, reports on, and tells a story with qualitative and quantitative data sources to derive insights that drive critical business decisions.
Assists with survey design and the development of methodologies, strategies and recommendations for conducting research effectively and efficiently as well as ensuring usability of the information.
Partners with and presents results to a variety of business partners including business leaders.

Robust academic track record (Bachelor's degree required).
Studies in the area of: Marketing, Market Research, Economics, Mathematics, Statistics, Behavioral Science, Life Sciences, or Psychology (cumulative GPA 3.0 or higher).
Master’s Degree highly preferred.
3-5 years primary strategic market research, business/competitive intelligence experience.
Financial services experience a plus.
3+ years’ experience using statistical techniques, writing and programming surveys, developing analytic plans and writing research reports.
Excellent analytical and critical thinking skills with innate curiosity about market trends, financial services, and consumer behavior.
Strong proficiency in research analyses and programs (e.g., SPSS) and solid working knowledge of statistics (e.g., significance testing, correlation, regression, Discrete Choice, MaxDiff, clustering) and research methods.
Expertise with Excel (formulas) and graphical PowerPoint Presentations.
Knowledge of Tableau or other data visualization programs a plus.
Strong experience with programming online surveys / online survey tools: Alchemer, Agile research platforms, CX Management Platforms such as Qualtrics, etc.
Experience using AI‑assisted analytics, survey design, or visualization tools (e.g., generative AI, machine learning–powered platforms) with a strong understanding of when human oversight is required to ensure accuracy and responsible use.

Health, dental, vision and life insurance plans
401(k) Savings plan – with generous company matching contributions (up to 6%)
Voya Retirement Plan – employer paid cash balance retirement plan (4%)
Tuition reimbursement up to $5,250/year
Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.
Paid volunteer time — 40 hours per calendar year

Market Research Analyst

Key skills