Answer high volume of phone calls or chats from all regions of the country
trouble-shoot problems and offer solutions
Provide excellent customer service and perform multiple tasks daily via the telephone, email correspondence, and chat communication platforms
Build and maintain relationships with institution contacts
Provide direction and guidance to new and existing institution contacts
Establish open lines of communication with sales team and other internal contacts
Encourage increased use of various NBS products and technical services
Provide training on products, processes, and procedures to institutions when applicable
Report daily activities to team leader
Participate in special projects or committees

College graduate in related field or equivalent experience
Experience in banking, student loan, or customer service industry is preferred
Strong interpersonal and communication skills
Ability to work as a team player
Detail oriented with excellent prioritization, organization and time management skills
Ability to multi-task and complete projects under high pressure deadlines and stressful situations
Strong analytical and problem solving skills
General knowledge of NBS products
General computer skills including Microsoft Office applications, e-mail, internet, and CRM system

Account Manager, K-12 Student Information System

Key skills