Key skills
Communication
About this role
Role Overview
- Support Zelis Payer Compass and play a pivotal role in providing direct support to external clients
- Research and understand client history, operations, and business needs
- Act as a point of contact to help resolve customer problems by clarifying issues, determining causes, selecting and explaining the best course of action and applying the appropriate resources to reach a successful resolution
- Train end users to understand the system operations
Requirements
- Bachelor’s degree and/or 4+ years’ experience in client management and/or support, with a healthcare background
- Must have healthcare experience preferably with a focus in revenue cycle
- Excellent written and verbal communication skills; ability to produce simple messaging from complex systems/concepts
- Experience working both independently and in dynamic team settings
- Computer knowledge – specifically MS Office, Intermediate level of Excel is required
Benefits
- Hybrid and remote friendly culture
- Current client information maintenance via the company’s helpdesk system