Investigate and negotiate Ovation and RBC High New Worth / RBC Private Insurance auto and property claims in accordance with Aviva’s standard methodologies and handling procedures.
Responsible for the issuance of payments to vendors, customer and experts.
Maintain the accuracy and integrity of data collected in Aviva systems.
Analyze estimates, value of claims, negotiate, and settle claims accordingly.
Interpret and apply Aviva Ovation high net worth personal policy coverage related to the loss.
Communicate policy coverage and benefits to customers.
Investigate and document cause of loss and quantum.
Ability to work in a low volume phone queue environment as a first responder for Ovation policyholders and brokers.
Review, comment on and approve vendor partner estimates for the cost of repairs or replacement of damaged or destroyed property.
Maintain relationships with internal and external partners involved in management of customer claims.
Acquire and maintain appropriate provincial adjuster licenses and align with continuing education requirements – where required.
Be responsible for the customer relationship and outcomes on claims of varying quantum and complexity.
Determine when fieldwork is required and co-ordinate the field resource required as well handle the information coming from the tasks.

Minimum 4+ years of first party claims handling experience focusing auto claims.
Property Claims experience is considered an asset.
Preference will be given to candidates with prior high net worth/VIP or specialty market claims experience.
Experience using CoreLogic, Xactanalysis, Xactimate, Audatex, Edjuster, Guidewire ClaimCenter.
CIP or FCIP Industry designation or other relevant professional insurance qualification.
University Degree or College Diploma or equivalent Property technical work experience.
Bilingualism in a second language is considered an asset.
Adjusting licenses for Quebec and/or Atlantic provinces will be considered an asset.

Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.
Hybrid flexible work model.
Outstanding career development opportunities.
Competitive vacation package with the option to purchase 5 extra days off per year.
Employee-driven programs focused on gender, LGBTQ+, origins, diversity, and inclusion.
Corporate wellness programs to support our employees’ physical and mental health.

High-Net-Worth Claims Adjuster

Key skills