Answering calls and handling customer queries
Adhere to assigned schedule and perform all assigned task
Provide first level support for customer complaints or issues
Research / resolve customer inquires
Discuss with direct supervisor, results of their daily, weekly, and monthly performance
Accountable for satisfactory daily call answer rate and first call resolutions

Education: High School diploma, GED
Effective communication skills and ability to interact with all employees and customers
Ability to resolve customer inquiries while maintaining a professional and calm demeanor
Ability to remain organized and focused on attention to detail in a fast-paced environment
Proficient in Microsoft Office Suite or related software
Use of Microsoft Office & generally have high level of computer skills
English, fluent proficiency, verbal and written. Knowledge of Spanish an advantage

Great Benefits: Including medical, vision, dental insurances, amongst others.
Life Insurance: Financial protection for you and your family.
Community Volunteering Day: A paid day off to give back to the community and make a difference.
Paid Time Off: Generous PTO and company holidays to relax, recharge, and spend time with loved ones.
Retirement Savings Plan: Employer contributions to help you save for the future.

Customer Care Representative

Key skills