About this role
Role Overview
- Collects and tracks immunization and health and safety documentation required for clinical and practicum rotations
- Ensures students meet all required deadlines and notifies appropriate parties of non-compliance
- Communicates to students, preceptors, and sites before documentation expires or a file becomes out of date
- Prepares and distributes necessary information to students regarding the program(s)
- Assists with placement of students to include practicum, clinical, or practice immersion
- Handles high volume of outbound and inbound student calls while meeting GCU customer service standards
- Establishes rapport and relationships with students
- Encourages students to ensure they are on track with meeting clinical and practicum requirements
- Assists with the processing of paperwork for sites and preceptors if needed
- Works as part of a high-performance team and encourages and supports other team members
- Handles multiple priorities and tasks in an effective and efficient manner
Requirements
- Bachelor’s degree from a regionally accredited four-year college or university
- Six months’ related work experience such as a high-volume in-bound/out-bound call center and preferably in higher education
- Ability to effectively present information and respond to questions from managers, healthcare clients, students, and the general public
- Ability to handle a high-volume of inbound/outbound calls effectively
- Strong skills in Microsoft Office Suite
- Provide a positive example to students by supporting the University’s Doctrinal Statement, Ethical Position Statement and Mission of Grand Canyon University
Benefits
- Generous PTO starting at 20 business days per year
- 11.5 paid Holidays
- Tuition Benefits
- Ongoing professional development and growth
- Collaborative and supportive work environment