About this role

Serve as an advocate for overall satisfaction and retention for assigned enterprise client base
Collaborate with subject matter experts and key stakeholders to achieve vision and objectives
Manage a portfolio of Mid-Market and Enterprise clients, serving as a trusted advisor
Facilitate collaboration with internal teams and client executives to establish goals
Identify and communicate growth opportunities within existing accounts
Plan and facilitate regular business reviews with clients and internal experts
Monitor all aspects of the client experience while maintaining a centralized client 'notebook'
Assess client health across financial, operational, and risk dimensions

Bachelor’s degree in business administration/management, healthcare administration/management
8 years’ account management, sales, services, or related field
6 years’ Healthcare Information Technology (HIT) vendor experience
6 years’ Healthcare experience in ambulatory or health system
6 years’ NextGen experience
Strong command of the NextGen portfolio of solutions or comparable vendor, or former client

NextGen Healthcare is an equal opportunity employer
We celebrate diversity and are committed to creating an inclusive environment for all employees

Client Success Manager

Key skills