Settlement Consultant, Group Disability

Role Overview

• Identify issues and solutions on LTD claims that require follow-up within the disability operations
• Consistently build strong working relationships with members of our legal services department, disability claims operations, marketing, finance, and other stakeholders
• Contribute to the ongoing business retention and growth by building strong working relationships with our customers
• Contribute to a dynamic work environment by identifying opportunities to continuously improve processes to meet service excellence
• Coach and mentor other team members within the team as opportunities arise
• Review long term disability claims to identify non-litigated settlement opportunities
• Prepare all supporting paperwork (offer letters, legal releases, etc…) to complete successful settlements

Requirements

• Minimum 5 years disability management experience
• Bilingualism (French, English, both oral and written) required for Quebec
• Expert knowledge of disability case management strategies
• Sound understanding of client financial arrangements
• Strong analytical and problem-solving skills
• Strong facilitation and negotiation skills
• Excellent written documentation and verbal communication skills
• Stellar customer service skills
• Strong organizational, analytical, and decision-making skills
• Excellent listening skills and capacity for empathy
• Ability to self-reflect and demonstrate personal characteristics that positively influence engagement and growth
• Ability to review and analyze own KPIs to identify gaps or trends
• Strong interpersonal and motivational skills
• Demonstrated ability to adapt to change
• Strong ability to work collaboratively with others

Benefits

• The opportunity to move along a variety of career paths with amazing networking potential
• A caring, supportive, and inclusive culture