Community Engagement Liaison

Role Overview

• Serve as QTS’s primary local representative to establish, strengthen and maintain relationships built on trust, transparency and respect in a geographic region, engaging directly with residents, businesses, government officials, civil society, faith-based organizations, and advocacy groups
• Establish a QTS community presence, acting as a first point of contact to share project updates, field community questions, and address concerns
• Organize opportunities to share project updates and solicit community feedback
• Serve as lead on Community Complaint Management as detailed in QTS Complaint Management Procedure to ensure community concerns are managed fairly, transparently and in a timely manner – including escalation as needed
• Attend public meetings, events, hearings, and town halls to engage with local stakeholders, share QTS updates, solicit feedback, and demonstrate that QTS is an active member of the community
• Partner with the QTS Community Impact Team to assess community development priorities to identify fit-for purpose partnerships and volunteer opportunities that align with QTS values and goals
• Support Economic Development and Government Relations teams to navigate regulatory, permitting and policy environments to enable business continuity and meet project milestones
• Partner with Communications & Brand teams to ensure consistent messaging, enable telling the QTS Story, and support the media team to engage with appropriate local media
• Update and utilize Community Assessment tool to inform development and execution of engagement strategy and plan
• Provide insights to internal QTS teams on community sentiment, key stakeholders, community priorities, and existing and emerging risks
• Consistently update the key stakeholder map
• Lead annual stakeholder engagement strategy, planning, and resource requests
• Adhere to QTS requirements for tracking and reporting community engagement activities

Requirements

• Five or more years of experience in community engagement, public affairs, government relations, or a related field
• Bachelor's degree in Public Affairs, Political Science, Communications, Business, or related professional experience
• Experience collaborating directly with communities, particularly in industries involving land use, infrastructure, or large-scale development projects
• Demonstrated ability to collaborate cross functionally in a high volume, fast paced, dynamic organization
• Experience in crisis response and managing public opposition to development projects
• Demonstrable action-oriented leadership
• Exceptional communication and public speaking skills, with the ability to engage with diverse stakeholders in a respectful and solution-driven manner

Benefits

• Roth and Traditional 401(k) matching contributions with immediate vesting
• Every employee is bonus or commission eligible
• Generous PTO, Paid Volunteer Days Plus Floating Holidays
• Stock Purchase Plan (SPP)
• 11 paid Holidays Annually/Holiday compensation when worked
• Pet and Legal Insurance
• Q-Rest Sabbatical Program
• Q-Anniversary Service Award Program
• Parental Leave for primary and secondary caregivers
• Military Benefits Package
• QTS Charitable Matching Gift Program
• QTS Scholarship for Employee Dependents
• QTS Crisis Fund
• Wellness Program
• Tuition Reimbursement Program