Serve as QTS’s primary local representative to establish, strengthen and maintain relationships built on trust, transparency and respect in a geographic region, engaging directly with residents, businesses, government officials, civil society, faith-based organizations, and advocacy groups
Establish a QTS community presence, acting as a first point of contact to share project updates, field community questions, and address concerns
Organize opportunities to share project updates and solicit community feedback
Serve as lead on Community Complaint Management as detailed in QTS Complaint Management Procedure to ensure community concerns are managed fairly, transparently and in a timely manner – including escalation as needed
Attend public meetings, events, hearings, and town halls to engage with local stakeholders, share QTS updates, solicit feedback, and demonstrate that QTS is an active member of the community
Partner with the QTS Community Impact Team to assess community development priorities to identify fit-for purpose partnerships and volunteer opportunities that align with QTS values and goals
Support Economic Development and Government Relations teams to navigate regulatory, permitting and policy environments to enable business continuity and meet project milestones
Partner with Communications & Brand teams to ensure consistent messaging, enable telling the QTS Story, and support the media team to engage with appropriate local media
Update and utilize Community Assessment tool to inform development and execution of engagement strategy and plan
Provide insights to internal QTS teams on community sentiment, key stakeholders, community priorities, and existing and emerging risks
Consistently update the key stakeholder map
Lead annual stakeholder engagement strategy, planning, and resource requests
Adhere to QTS requirements for tracking and reporting community engagement activities
Requirements
Five or more years of experience in community engagement, public affairs, government relations, or a related field
Bachelor's degree in Public Affairs, Political Science, Communications, Business, or related professional experience
Experience collaborating directly with communities, particularly in industries involving land use, infrastructure, or large-scale development projects
Demonstrated ability to collaborate cross functionally in a high volume, fast paced, dynamic organization
Experience in crisis response and managing public opposition to development projects
Demonstrable action-oriented leadership
Exceptional communication and public speaking skills, with the ability to engage with diverse stakeholders in a respectful and solution-driven manner
Benefits
Roth and Traditional 401(k) matching contributions with immediate vesting
Every employee is bonus or commission eligible
Generous PTO, Paid Volunteer Days Plus Floating Holidays
Stock Purchase Plan (SPP)
11 paid Holidays Annually/Holiday compensation when worked
Pet and Legal Insurance
Q-Rest Sabbatical Program
Q-Anniversary Service Award Program
Parental Leave for primary and secondary caregivers