Deliver day‑to‑day operational excellence and L3 support across enterprise telephony and voice collaboration systems.
Lead planning and design efforts, including architecture diagrams and system documentation.
Draft, support, and execute structured change management activities.
Collaborate with internal teams and external vendors to manage project scope and timelines.
Engage directly with telecom carriers for escalations and provisioning.
Contribute to and support on‑prem to SaaS cloud migration initiatives.
Troubleshoot and resolve issues across PRI, SIP, SBCs, VoIP, and cloud platforms.
Flexibility to support evening and weekend change windows based on business needs.

4+ years of experience in IP and voice networking, enterprise telephony or unified communications.
Experienced with CUCM, Unity, PRI, SIP, Telco Engagement with U.S. and international carriers.
Proficient in Windows, MacOS, Linux CLI, Cisco routers and switches
Knowledgeable in Cisco Voice Gateways, Cisco SBCs, Telco gateways.
Knowledgeable in Cloud calling solutions, Webex multi‑tenant, MS Teams Phone.
Proficient in VoIP, DNS, IP routing/switching, CoS/QoS.
Project management and system design experience.
Flexibility for nights and weekends.
CCNA is a plus.

Immediate medical, dental, vision and prescription drug coverage
Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up childcare and more
Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
Vehicle discount program for employees and family members and management leases
Tuition assistance
Established and active employee resource groups
Paid time off for individual and team community service
A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
Paid time off and the option to purchase additional vacation time.

Collaboration Engineer

Key skills