Order Support Administrator

Role Overview

• Receive sales orders from Sales Reps:
• Evaluate order factors that determine revenue and cost, including pricing, lease rates, vendor credits, promotions, and sales compensation.
• Verify accuracy of product information and pricing based on published price structures and customer contracts.
• Ensure all supporting documentation is complete and accurate.
• Complete sales orders per Ricoh policies and quality requirements.
• Follow up on order modifications to ensure billing accuracy.
• Maximize order processing efficiency to meet delivery and invoicing cycle time requirements.
• Review leasing program results and ensure document accuracy with Sales.
• Provide order status updates to Sales; run and reconcile Order Management reports.
• Maintain expert knowledge of customer accounts and order types.
• Facilitate resolution of issues related to sales orders once assigned to Order Management.
• May coordinate workflow and paperwork for Associates and Specialists.
• Maintain excellent customer service for internal and external stakeholders.
• Manage Oracle‑booked orders, including monitoring progress through delivery, invoicing, funding, and forecasting accuracy.
• Ensure orders progress without delays to minimize preventable month‑to‑month order roll.
• Collaborate effectively with Sales, Supply Chain, Service Operations, and Finance.
• Run, reconcile, and format Order Management reports.
• Utilize advanced Microsoft Office skills, especially Excel and PowerPoint.
• Execute effectively against targeted KPIs.
• Serve as central point of contact for funding questions across departments and business lines.
• Work to streamline processes to increase efficiency, effectiveness, and customer satisfaction.
• Handle complex customer and lease invoicing disputes; initiate credit memos when needed.
• Ensure transactions are billable and fundable prior to installation.
• Initiate and process lease funding for all lease deals.
• Act as liaison with third‑party leasing companies to resolve issues and ensure timely funding.
• Assist with training new employees.
• Support team members with large or complex orders.
• Perform other duties as assigned.

Requirements

• 2‑year college degree or equivalent business‑to‑business experience required.
• 4‑year college degree preferred.
• 3–5 years of experience in a related field (sales, customer service, operations, or finance).
• Experience supporting sales and service organizations while managing multiple priorities.
• Proficiency with PC applications, Windows, and Microsoft Office (Excel and Word).
• Accurate typing and data‑entry skills.
• Strong communication skills; able to present information and respond to questions from various groups.
• Strong organizational and analytical skills; able to multi‑task effectively.
• Ability to work with and support sales personnel.
• Oracle experience preferred.
• Ability to train new employees on the job.

Tech Stack

• Oracle

Benefits

• Choose from a broad selection of medical, dental, life, and disability insurance options.
• Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
• Augment your education with team member tuition assistance programs.
• Enjoy paid vacation time and paid holidays annually
• Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.