Imaging Equipment Services Manager

Role Overview

• Acts as an internal liaison between Facilities & Services, and Sales, Operations, Finance, Accounting, Procurement, Supply Chain and vendors
• Provides support and information relating to imaging services, facilitates repairs and works with local site teams to ensure service levels are achieved
• Manages service contracts, vendor relationships, and maintenance schedules to minimize downtime and reduce cost
• Ensures all imaging modalities (CT, MRI, PET-CT, Nuclear Med, Ultrasound) are calibrated, serviced, and operating at peak performance
• Provides support and information relating to new and used equipment availability and delivery, external equipment rental, inter-regional transfer, equipment disposal, and equipment support information
• Works with internal and external stakeholders to coordinate equipment needs and deliveries
• Identifies equipment with high R&M, helium usage, etc., and makes recommendations to reduce operating cost vs replacement
• Assists the VP of Facilities & Service with coordinating asset availability with sales needs
• Attends regional operational calls to determine potential future asset purges, open days and service issues related to scanners, chillers and facilities
• Assists with escalating service issues with vendors and OEMs
• Works with Regional VPs, Directors and site Managers to identify service deficiencies and needs
• Communicates with OEM/vendors and field teams to expedite acute equipment related concerns
• Quickly respond and manage all work orders related to imaging equipment, chillers, and other facility service work as needed
• Issues PO’s and tracks all equipment, chiller, and systems cost
• Adheres to FDA regulations, ISO 13485 standards, and safety protocols for medical devices
• Works with the compliance, quality and safety teams to ensure adherence to regulations

Requirements

• Bachelor's Degree or Equivalent Experience
• Minimum of 5 years related experience
• Strong problem-solving skills
• Demonstrated success/ability to manage multiple projects, prioritize deadlines and deliver high-quality results on time
• Attention to detail while understanding the big picture, strategy and purpose
• Customer-oriented approach with ability to find solutions to complex issues
• Demonstrated advanced understanding of Excel (e.g. macros, pivot tables, external data ranges)
• Excellent verbal and written communication skills
• Work order management experience
• Analytical abilities and skills related to equipment management
• Proven track record of reducing cost

Benefits

• Health insurance
• Flexible work arrangements
• Professional development opportunities