Contribute to delivering excellent service for sophisticated analytical and scientific instruments
Install, maintain, troubleshoot, and repair complex equipment
Provide exceptional customer service
Work with customers across research, industrial, and healthcare settings
Collaborate with team members to support scientific advancement and innovation

Bachelor's Degree in Electronics, Engineering, Physics, Chemistry, or related technical field plus 2 years of hands-on technical experience installing, troubleshooting and repairing LCMS and other complex analytical instruments
Strong electronics and mechanical troubleshooting skills with ability to diagnose issues down to component level
Experience with ultra-high vacuum systems and high voltage equipment preferred
Ability to read and interpret technical documentation and schematics
Experience documenting service activities and preparing detailed reports
Demonstrated success in meeting customer satisfaction goals
Ability to effectively train and support customers on equipment operation
Proficiency with Microsoft Office suite and service management software
Valid driver's license and ability to travel up to 50-75% within assigned territory
Physical ability to lift up to 50 lbs and work in various laboratory environments
Strong problem-solving abilities and capacity to work independently
Adherence to safety protocols and quality standards

Field Service Engineer – LCMS

About this role