Serve as the primary technical contact for customers, rapidly addressing urgent turbine structure and rotor-related challenges to ensure safe and reliable turbine operation.
Tackle high-stakes technical problems as they arise, applying engineering expertise to diagnose issues and deliver actionable solutions—often under tight deadlines and in demanding environments.
Interface with design, commercial, and field teams to resolve technical issues, drive root cause analyses, and implement effective solutions that meet both customer needs and GE Vernova’s business objectives.
Establish and maintain strong relationships with internal interfaces to ensure customer requirements are fully understood and proactively addressed.
Work closely with both external and internal suppliers to identify and implement the most cost-effective solutions that meet customer requests.
Prepare and present clear, impactful technical information to customers and senior leadership, translating complex engineering findings into practical recommendations.
Participate in Lean Action Workouts and lead Kaizen projects to enhance internal service processes and drive quality improvements.
Travel to customer sites to provide hands-on support during planned and unplanned outages, technical reviews, and critical inspections.
Collaborate with design and development teams to introduce new products and technologies, shaping the future of reliable, efficient power generation.
Requirements
Bachelor’s Degree in Mechanical, Aerospace, Materials Science Engineering, or related engineering field of study from an accredited college or university.
7+ years of experience in Design, Repair, Testing, Manufacturing, or Operations
Ability to travel globally to customer gas turbine sites and offices to support root cause investigations, critical outage inspections, and customer communications (user conferences or technical meetings); typically <5% travel.
Ability and willingness to support off-hours occasionally to support customer issue resolution.
Benefits
Medical, dental, vision, and prescription drug coverage
Access to Health Coach from GE Vernova, a 24/7 nurse-based resource
Access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services
GE Vernova Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions
Access to Fidelity resources and financial planning consultants