Ping IdentityRemote
Senior Technical Support Engineer
United States
Full Time
6 days ago
$83,000 - $100,000 USD
No H1B
Key skills
DNSFirewallsLinuxOAuthSAMLLDAP
About this role
Role Overview
- Assist with escalated customer engagements
- Investigate issues and queries using the existing bodies of knowledge and test labs
- Manage customer expectations
- Communicate frequently and proactively follow up with the customer by phone, email and internet meeting systems
- Actively participate in our community system (public facing Q&A)
- Contribute to our knowledge base
- Participate in on-call rotation
Requirements
- Technical proficiency with PingAM, PingDS, PingGateway, PingIDM
- Linux-based and Windows server OS management
- SAML/OAuth/OIDC
- Lightweight Directory Access Protocol (LDAP) and Directory Services
- Networking inc Load Balancers, Firewalls, IP, DNS
- PKI, X.509 certificates
- Internet Protocols (HTTPS/SSL/TLS etc)
- Troubleshoot web-based applications (through HTTP Tracing tools and log analysis)
- Experience with APIs (knowledge of REST and SCIM)
- Experience with scripting languages
- Experience with devops deployments
Tech Stack
- DNS
- Firewalls
- Linux
Benefits
- Generous PTO & Holiday Schedule
- Parental Leave
- Progressive Healthcare Options
- Retirement Programs
- Opportunity for Education Reimbursement
- Commuter Offset (Specific locations)