Serve as the primary technical contact for customers, rapidly addressing urgent turbine structure and rotor-related challenges
Deliver solutions and guidance with a focus on accuracy, quality, and promptness
Tackle high-stakes technical problems as they arise
Ensure all responses are thorough, precise, and timely
Interface with design, commercial, and field teams to resolve technical issues
Establish and maintain strong relationships with internal interfaces
Work closely with both external and internal suppliers
Prepare and present clear, impactful technical information to customers and senior leadership
Participate in Lean Action Workouts and lead Kaizen projects
Travel to customer sites to provide hands-on support during planned and unplanned outages
Collaborate with design and development teams to introduce new products and technologies
Requirements
Bachelor’s Degree in Mechanical, Aerospace, Materials Science Engineering, or related engineering field of study from an accredited college or university
7+ years of experience in Design, Repair, Testing, Manufacturing, or Operations
Ability to travel globally to customer gas turbine sites and offices to support root cause investigations, critical outage inspections, and customer communications (user conferences or technical meetings); typically <5% travel
Ability and willingness to support off-hours occasionally to support customer issue resolution
Benefits
medical, dental, vision, and prescription drug coverage
access to Health Coach from GE Vernova, a 24/7 nurse-based resource
access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services
GE Vernova Retirement Savings Plan
tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions
access to Fidelity resources and financial planning consultants