Provides confidential EAP services to staff, employees and their household members including behavioral health assessment, solution focused short-term counseling, referral to appropriate level of care, crisis intervention and follow-up
Serves as liaison, with client’s permission, between EAP clients, supervisory personnel, and referral resources to ensure follow-up and successful connection to resources as needed
Provides mental health and substance disorder assessments
Follows standard operating procedures and practices for EAP service delivery that ensure client confidentiality
Provides crisis intervention for individual employees in response to traumatic incidents
Maintains timely case documentation in confidential files
Develops, updates, coordinates and evaluates information and referral resources
Collaborates with Occupational Health, Employee Relations, Human Resources, and other relevant departments about problems with employees

Minimum of a master’s degree in social work, counseling psychology or related clinical human service discipline or a registered nurse with psychiatric experience
License required
Training and clinical experience in chemical dependency preferred
Attainment and maintenance of Certified Employee Assistance Professional (CEAP) if candidate does not already have it
Knowledge of and ability to work with diverse groups of people
Crisis intervention skills
Clinical assessment and intervention skills
Motivational interviewing
Client follow-up skills
Excellent verbal and written communication

Employee Assistance Program Counselor

Key skills