Senior Payroll Concierge

Role Overview

• Manage full-cycle payroll processing for assigned White Glove Payroll clients with a focus on accuracy, timeliness, and personalized service
• Serve as the primary relationship advisor for client payroll needs
• Provide proactive communication and guidance on payroll best practices and compliance matters
• Review and audit payroll data, including earnings, deductions, taxes, and benefits
• Ensure compliance with federal, state, and local payroll regulations and reporting requirements
• Investigate and resolve complex payroll issues with urgency and professionalism
• Maintain detailed and organized payroll records and client documentation
• Support quarter-end and year-end activities, including tax filings and W-2 processing
• Identify and implement process improvements to enhance efficiency and the White Glove client experience
• Elevate and support team members, sharing knowledge and best practices
• Stay current on payroll legislation, technology updates, and industry trends

Requirements

• 5+ years of progressive, hands-on payroll experience, including multi-state payroll
• Strong working knowledge of payroll tax regulations and compliance
• Experience with payroll and HRIS systems (experience with client-facing payroll platforms preferred)

Benefits

• Fully remote work environment with a focus on independent, screen-based work
• Structured workflow with predictable payroll cycles and deadlines
• Emphasis on organization, time management, and clear virtual communication
• Commitment to maintaining a professional home office setup and secure handling of confidential information
• Dedication to continuous improvement and professional growth