About this role

Assist providers in identifying, reviewing, and validating patient accounts in a credit balance state
Manage accounts receivables to ensure timely collection of identified Client overpayments
Prioritize workload to meet deadlines and goals using guidelines set out by manager
Achieve individual productivity and quality standards
Professionally and proactively build relationships and maintain contact with the appropriate personnel at Providers
Respond to all provider and Client requests in a timely manner
Escalate to manager any situation outside the employee’s control that could adversely impact the business relationship
Always represent TREND and our clients in a professional manner
Cooperate with team members to meet goals and complete tasks

Experience in Revenue Cycle – Patient Accounting preferred
Excellent computer skills and proficient in Excel
Strong analytical and problem-solving skills
Strong communication and interpersonal skills, displaying the ability to connect and build relationships at all levels with providers, management, and peers

Credit Balance Analyst I

Key skills