Senior Field Service Technician

Role Overview

• Provide on-site technical support directly to customers of Nordson Adhesive Dispensing Systems
• Support may be in the form of start-up assistance, preventative maintenance, troubleshooting and repair, training, or general technical counseling
• Meet or exceed yearly assigned sales budget in coordination with Account Manager (sales) territory representative
• Coordinate efforts and assist Account Manager with technical product and customer support, troubleshooting and training
• Interface with Account Manager to maximize the opportunity for sales of specialized equipment or other Nordson Adhesive systems and parts to existing customer base and prospects
• Identify new technologies for equipment as required based upon application, customer and field engineering needs, and recommend best solution to improve customer operations
• Prepare and promptly submit all administrative and technical reports as requested to Aftermarket Business Development Manager and advise of all field tests or installation requirements that need assistance from Application Engineering, Existing Equipment Engineering, and territory Account Manager
• Responsible for auditing, documenting and updating customer installed base line survey information in our database
• Keep abreast and advise Aftermarket Business Development Manager of new markets, changes in existing markets, competitor activities (prices and product changes), and need for new or redesigned products and applications
• Follow documented policies and procedures
• Perform other duties as assigned including selling service and spare parts to all customers

Requirements

• Associate’s Degree in technical discipline or equivalent
• 3 or more years of industrial field service-related experience
• Strong mechanical and electrical knowledge and skills
• Electronic knowledge and ability to utilize common instrumentation, tools and equipment (i.e. VOM volt/ohm/multimeter)
• Advanced hydraulic systems knowledge and skills
• Ability to read installation, dimension and troubleshooting drawings plus hydraulic/pneumatic diagrams, electrical schematics and wiring diagrams
• Effective oral and written communication skills
• Ability to use a computer to maintain records, including Excel spreadsheets to prepare correspondence, and for communication purposes

Benefits

• Supportive culture
• Dynamic work environment
• Opportunities to build skillsets and advance career