Training Facilitator

Role Overview

• Providing virtual facilitation and adult learning subject matter expertise on special projects to help deliver on key initiatives
• Facilitate virtual training for designated licensed and/or non-licensed agents with the ability to deliver, project, and motivate trainees through effective training methodologies, both in group and individual settings
• Communicate effectively, both orally and in writing, with managers, colleagues, and other departments
• Plan and conduct activities for a balanced program of instruction that meets the needs of adult learners
• Prepare instructional materials and presentations
• Cross-collaboration with various stakeholders to identify training needs, identify performance gaps, and implement training best practices to ensure alignment with company needs
• Develop new or modify existing content that includes clear objectives for all trainings, workshops, activities, and projects
• Provide a positive environment and manage group conduct to promote active engagement of participants in the learning process
• Responsible for training and enabling agents to meet or exceed baseline sales performance metrics and key performance indicators.
• Track metrics and performance of new hires

Requirements

• Active Health Insurance License
• Up to date on Continuing Education Coursework
• Corporate Trainer Certified (Preferred)
• College Degree (Preferred)
• 2+ year experience in designing and developing training content
• Proven experience as a virtual facilitator or similar role, with a strong understanding of online facilitation best practices.
• Experience in Medicare
• Must have previous facilitation experience in call center sales environments
• Excellent verbal, written, and calendar maintenance skills with experience in creating and conducting effective presentations
• Detail-oriented and exhibit proficiency in follow-up and time management skills
• Have good attendance and a flexible schedule to train in hours that meet business needs

Benefits

• Competitive salary + generous quarterly bonus
• Unlimited PTO – take a break when you need it!
• Industry-leading medical, dental, and vision plans + generous parental leave
• 401(k) company match plan – fully vested on day 1
• Award-winning culture & unprecedented team spirit (featured in LA Business Journal & Built In LA)
• Paid charity and volunteer days (local mentor programs, adopt a pet, beach cleanup, etc.)
• Career growth – we enjoy promoting from within!