Providing virtual facilitation and adult learning subject matter expertise on special projects to help deliver on key initiatives
Facilitate virtual training for designated licensed and/or non-licensed agents with the ability to deliver, project, and motivate trainees through effective training methodologies, both in group and individual settings
Communicate effectively, both orally and in writing, with managers, colleagues, and other departments
Plan and conduct activities for a balanced program of instruction that meets the needs of adult learners
Prepare instructional materials and presentations
Cross-collaboration with various stakeholders to identify training needs, identify performance gaps, and implement training best practices to ensure alignment with company needs
Develop new or modify existing content that includes clear objectives for all trainings, workshops, activities, and projects
Provide a positive environment and manage group conduct to promote active engagement of participants in the learning process
Responsible for training and enabling agents to meet or exceed baseline sales performance metrics and key performance indicators.
Track metrics and performance of new hires
Requirements
Active Health Insurance License
Up to date on Continuing Education Coursework
Corporate Trainer Certified (Preferred)
College Degree (Preferred)
2+ year experience in designing and developing training content
Proven experience as a virtual facilitator or similar role, with a strong understanding of online facilitation best practices.
Experience in Medicare
Must have previous facilitation experience in call center sales environments
Excellent verbal, written, and calendar maintenance skills with experience in creating and conducting effective presentations
Detail-oriented and exhibit proficiency in follow-up and time management skills
Have good attendance and a flexible schedule to train in hours that meet business needs
Benefits
Competitive salary + generous quarterly bonus
Unlimited PTO – take a break when you need it!
Industry-leading medical, dental, and vision plans + generous parental leave
401(k) company match plan – fully vested on day 1
Award-winning culture & unprecedented team spirit (featured in LA Business Journal & Built In LA)
Paid charity and volunteer days (local mentor programs, adopt a pet, beach cleanup, etc.)