Principal Solution Engineer – TMT

Role Overview

• Provide presales technical / functional support and solution strategy to prospective clients and customers while ensuring customer satisfaction.
• Provide direction and specialist knowledge in applying the technology/application to the customers organization.
• Develop and deliver high quality Qualtrics presentations and product demonstrations.
• Present and articulate advanced product features and benefits, product future direction and overall Qualtrics solutions.
• Design, validate, and present Qualtrics software solutions to include advanced product concepts, future direction, and 3rd party complementary services.
• Effectively consult with management of customer organizations.
• Participates in sales planning and business development activities.
• Develop and demonstrate moderately complex solutions.
• Architect solutions and prototype solutions for customers.
• Present and articulate Qualtrics product's strengths, relative to competitors.
• Interacts with development to enhance/refine Qualtrics products for the Healthcare team.

Requirements

• Minimum of 6.5 years of prior Sales/Solutions Engineering, or Solution Architect experience with software in a SaaS/Cloud environment, selling to C/VP level buyers
• High energy, self-starter comfortable with ambiguity in entrepreneurial environments.
• Outstanding professional, sales, and technical capabilities; comfortable supporting both enterprise (field) and inside sales teams on targeted accounts
• Ability to explain and resolve common technical aspects of SaaS software, including security, protocols for APIs, SLAs, email/communication specifications, etc.
• Ability to see and present 'the big picture', architect solutions to solve customer problems, and uncover business challenges and develop custom solutions to solve them
• Demonstrated excellent customer facing verbal and written communication skills: needs analysis, positioning, business justification, and closing techniques.
• Possess "best of breed" functional sales experience that could be applied across an entire sales area in general or specific functional categories
• Must be able to pivot to other system related tasks if and when needed. We wear lots of hats here at Qualtrics!
• Undergraduate degree (E.g. Marketing, Business, Human Resources Management, Organizational Behavior, Organizational Leadership, Computer Science, Information Systems, Mathematics, Statistics, or other quantitative field. Strong academic performance.)
• Legally authorized to work in United States
• Travel required (Up to 25%)
• Preferred Qualifications
• Experience in HTML, CSS, JavaScript, SQL a plus
• Experience and familiarity with contact centers and voice of the customer programs
• Experience and familiarity with AI and Large Language Models
• Previous work in Customer and/or Employee Experience software and systems, including pre or post-sales support

Tech Stack

• Cloud
• JavaScript
• SQL

Benefits

• 100% Performance based promotions
• not politics or tenure
• Pension plan match
• We offer private dental and health insurance
• Qualtrics Experience Program
• $1,800 gross per calendar year for an experience of your choosing (eligible after a year)
• Some team members have chosen to use the bonus for vacations, concert or event tickets, or home improvement projects.
• Wellness reimbursement
• up to the value of $300 per quarter can be reimbursed for a variety of wellness activities