Billing Manager

Role Overview

• Lead & Manage a Global Billing Team
• Directly manage and develop a globally distributed team of billing analysts across multiple regions (U.S., Poland, and future international locations)
• Establish clear expectations, accountability, and performance standards across time zones
• Allocate and reallocate work across billing cycles to ensure coverage, accuracy, and on-time execution
• Build a resilient operating model through cross-training, documented ownership, and succession planning
• Coach team members to exercise judgment, escalate appropriately, and continuously improve how work gets done
• Own Global Billing Operations
• Own the end-to-end billing process across all billing streams, including: New deals, Renewals, Usage-based and overage billing, Mid-month and month-end billing, Cancellations and credits
• Ensure invoices are generated accurately, on time, and in accordance with contract terms and established billing policies
• Maintain and evolve billing documentation, playbooks, and checklists to support consistent execution at scale
• Drive continuous improvement across billing workflows, data quality, and system utilization
• Billing Intake, Prioritization & SLA Ownership
• Own the billing intake and triage process, including the shared billing inbox and inquiry tracking mechanisms
• Ensure billing inquiries and requests are prioritized appropriately and resolved within defined SLAs
• Enforce clear scope boundaries by quickly rejecting or rerouting out-of-scope requests
• Balance recurring billing cycles with ad hoc requests without compromising accuracy or deadlines
• Partner with Revenue Accounting & Support Forecasting
• Work in close partnership with the Senior Revenue Accountant to ensure billing execution aligns with revenue recognition requirements
• Serve as the first line of resolution for billing-to-revenue discrepancies and execution issues
• Support ad hoc billing inputs and analysis required for cash forecasting, including timely and accurate data to support Finance and FP&A needs
• Escalate revenue-impacting issues with clear context and recommended paths forward
• Drive Change, Automation & AI Adoption
• Actively assess existing billing processes and identify opportunities to simplify, automate, or redesign workflows
• Champion the use of automation and emerging technologies, including AI-enabled tools, to reduce manual effort, improve accuracy, and increase throughput
• Partner with Business Systems and Finance leadership to pilot and implement new tools or approaches that modernize billing operations
• Encourage a culture of continuous improvement, experimentation, and thoughtful disruption of legacy processes
• Cross-Functional & Systems Collaboration
• Partner with Business Systems on billing system enhancements, integrations, and quote-to-cash initiatives
• Coordinate with Accounts Receivable to reduce billing disputes and downstream cash collection issues
• Collaborate with Sales, Customer Success, Legal, and FP&A to clarify billing execution requirements and support business needs
• Participate in strategic projects related to system implementations, process redesign, and operational scaling
• Governance, Controls & Reporting
• Ensure billing processes comply with internal controls, accounting policies, and audit requirements
• Support internal and external audits related to billing by providing documentation, explanations, and process clarity
• Monitor billing accuracy, rework, and recurring issues, and drive corrective actions

Requirements

• Bachelor’s degree in Accounting, Finance, or a related field
• 5+ years of experience in billing, accounting operations, or revenue-related roles within a technology or SaaS environment
• Proven experience managing global teams, including working across time zones and cultures (strongly preferred)
• Strong experience with subscription-based and usage-based billing models
• Hands-on experience with billing and ERP systems (e.g., BillingPlatform, Sage Intacct)
• Demonstrated ability to lead change, challenge existing processes, and drive operational improvements
• Curiosity and openness to automation and AI-enabled tools, with a willingness to experiment and modernize how billing work is performed
• Strong organizational and prioritization skills, with comfort making trade-offs in a fast-paced environment
• Clear, confident communicator who can partner effectively across Finance, Systems, and customer-facing teams
• Process-oriented mindset with a track record of improving workflows, reducing rework, and scaling operations.

Tech Stack

• ERP

Benefits

• Work from Anywhere: Your home, a coffee shop, a company paid WeWork
• A Culture that Lives its Values: Our values are not just words or window dressing, they guide our decisions
• big and small
• each and every day.
• Flexible Working Hours: We support your lifestyle
• the results are what count.
• Open PTO: Work-life balance is important. We believe in giving our employees time to truly relax and recharge.
• Sabbatical: A paid leave to reward longevity and commitment to Billtrust.
• Paid Parental Leave: To promote parent-child bonding and increase gender equity at home and in the workplace.
• Opportunities for Growth: Professional development can take many shapes. Join one of our seven ERGs or participate in our Mentor-Mentee, and Leadership development programs
• we foster an environment where all employees can grow.
• Recognition: From Billtrust Bucks and CEO Shoutouts to Culture Champion and CEO Excellence Awards, our employees are recognized for hard work and outcomes achieved.
• Benefits: Medical, dental, vision, 401(k) with company match, short-term and long-term disability, flexible spending accounts, HSA, and life, cancer, and AD&D insurance.
• Minimal Bureaucracy: An entrepreneurial environment of ownership and accountability allows you to get work done.