Own the post-sale customer experience, from customer onboarding to revenue retention
Leverage expert analytical skills to deliver results against shared measures of success with customers
Implement and optimize solutions that improve product performance
Create and guide the customer through data driven narratives that provide meaningful insights
Monitor and optimize performance to ensure measure of success targets are exceeded
Oversee account setup and project manage the implementation to launch, including customer training and onboarding
Serve as the point person for your customer and leverage internal teams to troubleshoot technical issues
Travel to visit customers as needed to review performance and build a strong partnership
Maintain advanced knowledge of various industry technologies, ZipRecruiter products
Leverage Gemini (AI) to enhance workflow process and function

2+ years of experience as a Customer Success Manager
1+ year of experience working with Enterprise and/or high value customers
Experience with Recruitment Advertising and/or Performance Based Advertising
Passion for providing excellent customer service and creating “WOW” experiences
Ability to develop and deliver compelling presentations using data storytelling
Detail-oriented, organized, and strong time-management skills
Curious self-starter with the ability to learn quickly, adapt to feedback, and work in a rapidly changing environment
Easily builds rapport and establishes relationships with customers and colleagues, including sales and product/technical teams
Ability to work both independently and within a team environment
Advanced knowledge of G Suite (docs, sheets, decks, gmail, calendar)
Experience working with programmatic platforms is a plus

Depending on the position offered, equity, bonuses, commission, or other forms of compensation may also be provided as part of a total compensation package, in addition to a full range of medical, financial, and other benefits.

Enterprise Customer Success Manager

Key skills