Leverage your expert analytical skills to deliver results against our shared measures of success with customers
Implement and optimize solutions that improve product performance
Create and guide the customer through data driven narratives that provide meaningful insights, partnering with our Sales and Product Strategy teams to deliver results against our shared measures of success
Work with AdOps to oversee the accurate implementation of new campaigns and integrations
Serve as a trusted partner and recruitment expert to key customer stakeholders
Establish deep relationships with new and existing customers, understanding their challenges, and offering strategic guidance to help them meet their recruiting goals
Collaborate with Sales and Product Strategy teams to deliver results and create a great customer experience, leading to revenue retention, renewals, and upsells
Monitor and optimize performance to ensure measure of success targets are exceeded
Oversee account setup and project manage the implementation to launch, including customer training and onboarding
Serve as point person for your customer and leverage internal teams to troubleshoot technical issues
Travel to visit customers as needed to review performance and build a strong partnership
Maintain advanced knowledge of various industry technologies, ZipRecruiter products
Leverage Gemini (AI) to enhance workflow process and function

2+ years of experience as a Customer Success Manager
1+ year of experience working with Enterprise and/or high value customers
Experience with Recruitment Advertising and/or Performance Based Advertising
Passion for providing excellent customer service and creating “WOW” experiences
Ability to develop and deliver compelling presentations using data storytelling
Detail-oriented, organized, and strong time-management skills
Curious self-starter with the ability to learn quickly, adapt to feedback, and work in a rapidly changing environment
Easily builds rapport and establishes relationships with customers and colleagues, including sales and product/technical teams
Ability to work both independently and within a team environment
Advanced knowledge of G Suite (docs, sheets, decks, gmail, calendar)
Experience working with programmatic platforms is a plus

Enterprise Customer Success Manager

Key skills