About this role

Work directly with the Engineering and Support departments to investigate, troubleshoot and triage complex, code-related technical issues, gather product feedback, implement code fixes and build patches/maintenance releases.
Attempt to re-create customer reported defects with the help of QA Engineers
Join calls with Support Engineers to help with advanced troubleshooting efforts
Create and update knowledge base and frequently asked questions articles
Create hotfixes across various product versions
Continually maintain detailed tracking of work activities in Jira
Maintain a development environment
Participate in developing new processes

2+ Years’ experience in software development
Track record of developing high quality code in C#
Experience with ASP.NET Web APIs and Windows Services
Proficiency in MSSQL databases, RDBMS
Knowledge of MS Windows operations
Experience working in a cross functional team to ship releases
Able to communicate, collaborate and work effectively in a distributed team
Experience using or managing virtualization environments using VMWare Workstation or ESXi
Great troubleshooting skills

Software Development Engineer – Escalations

Key skills