Continued education and mastery of Workforce Engagement Management products offered by RingCentral including Quality Management, Analytics, and Workforce Management.
Collect and document Workforce Engagement Management needs and requirements through client discovery calls and RFPs.
Demonstrate Workforce Engagement Management (WEM) products including Quality Management, Analytics, and Workforce Management.
Assist in internal scoping of recommended and demonstrated products.
Serve as an advocate for the WEM tech stack; identifying, and reviewing new WEM technologies.

Minimum Bachelor’s degree or equivalent work experience, a minimum of 3+ years of Workforce Engagement Management (WEM) experience
Proven ability to design and implement repeatability standards, establishing the technical frameworks that ensure high-quality output and operational accountability.
Extensive experience architecting and overseeing WEM functions within large-scale, complex global operations.
Advanced experience modeling capacity plans and volume forecasts for large-scale operations, ensuring precision in labor supply-and-demand variables
Possess strong oral and written communication skills with the ability to translate complex analysis and insights into relevant business discussions with diverse groups of leaders and organizations
Excellent problem solving and analytic capabilities utilized to identify root cause issues/improvement opportunities and designing approaches/programs to address those issues
Championing change, innovation and collaborates with others on continuous improvements
Proven track record of building partnerships, collaborating, and influencing at senior levels and across lines of businesses
Ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment.

Comprehensive medical, dental, vision, disability, life insurance
Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter benefits
Voluntary supplemental health coverage and life insurance
401K match and ESPP
Paid time off and paid sick leave
Paid parental and pregnancy leave
Family-forming benefits (IVF, Preservation, Adoption etc.)
Emergency backup care (Child/Adult/Pets)
Employee Assistance Program (EAP) with counseling sessions available 24/7
Free legal services that provide legal advice, document creation and estate planning
Employee bonus referral program
Student loan refinancing assistance
Employee 1:1 coaching, perks and discounts program

Work Force Management, CX Solutions Engineer

Key skills