Key skills
SQLTableauAnalyticsLookerDatadogSalesforceJiraLeadershipCommunicationCustomer Success
About this role
Role Overview
- Collaborate with Partner Relationship Manager to support the daily operations including issues, projects, and opportunities for the Third Party Administrator partners.
- Lead audits and reconciliation efforts for both internal and external partners.
- Ability to create ad hoc queries and reports to support issue resolution and partner needs.
- Maintain platform configurations necessary for ongoing operations.
- Communicate project status, escalating issues to leadership when appropriate.
- Drive changes to improve workflow efficiency.
- Participate in process and workflow documentation.
- Serve as a mentor for new team members and a trainer for new processes.
- Collaborate and provide support for member support and customer success teams.
- Collaborate cross-functionally on system enhancements for workflow automation.
- Become the subject matter expert for plan design configuration details.
- Understand and facilitate account structure, eligibility, and accumulator requirements.
- Validate system configurations for accuracy by monitoring inbound files from external partners.
- Monitor ongoing Engineering operations and provide troubleshooting support for our claims adjudication processes including eligibility, accumulators, and reporting.
- Support new partner integrations and client implementations.
- Partner closely with internal teams to support all processes during onboarding and maintenance of accounts by working cross-functionally to resolve key issues that may arise.
- Interface with technical resources of partners to surface issues and tracking outstanding work requests.
Requirements
- Bachelor's degree or equivalent work experience preferred
- 4+ years of experience developing reporting or analytics in the healthcare and/or pharmacy space
- Robust analytical skills; advanced skills in Microsoft Excel. (Macros, Micros, Pivot table, V lookup, H Lookup etc.)
- Familiarity, with analytics and visualization tools required. Bonus points for experience with Looker, Datadog, Jira, Tableau, and/or Salesforce.
- Familiar with basic SQL queries
- Strong communication skills via face-to-face meetings, conference calls, and written correspondence
- Self-starter mentality: ability to work independently to manage their time and assigned partners, make informed decisions, find creative approaches to difficult challenges, and deliver on commitments
- Execution-focused ethos
- you are a solutions-oriented problem solver and efficiency driven
- Flexible, adaptable, and able to respond under the pressure of a fast-paced technology company
Tech Stack
- SQL
- Tableau
Benefits
- Highly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life Insurance and AD&D Insurance
- Flexible Spending Benefits
- 401(k) Retirement Savings Program
- Short-term and long-term disability
- Discretionary Paid Time Off
- 12 Paid Holidays
- Wellness Benefits
- Commuter Benefits
- Paid Parental Leave benefits
- Employee Assistance Program (EAP)
- Well-stocked kitchen in office locations
- Professional development and training opportunities