Plan member benefits for TrueBlue and Mosaic customers within the TrueBlue loyalty program
Develop benefit mix across various JetBlue co-branded credit cards
Analyze usage and cost/benefit of existing and newly proposed TrueBlue member benefits
Work with internal matrix partners to ensure benefits are built sustainably and properly communicated to customers
Identify and analyze industry trends and benchmark TrueBlue against competing programs to ensure competitiveness
Evaluate and recommend new ways to create customer loyalty
Take a significant role in the development of crewmembers to support their engagement, growth, and goal achievement
Other duties as assigned

Bachelor’s degree in Business, Economics, Finance, Statistics, Marketing, or a related field; OR demonstrated capability with a combination of a High School Diploma/GED and at least four (4) years of previous relevant work experience
Five (5) years of airline, loyalty, finance or commercial experience
Strong proficiency in using SQL, Microsoft Office, especially Outlook, Excel, and PowerPoint
Strong analytical and problem-solving skills
Ability to manage multiple competing priorities in a fast-paced environment
Comprehension of the loyalty program space
Ability to build relationships and work across all levels and influence with impact
Available for occasional overnight travel (10%)
Must be in possession of valid travel documents with the ability to travel in and out of the United States
Must pass a pre-employment drug test
Must be legally eligible to work in the country in which the position is located
Authorization to work in the US is required. This position is not eligible for visa sponsorship.

Manager, Loyalty Benefits

Key skills