Performs remote diagnostics, preventive maintenance, repair, installation and commissioning of building automation control systems
Communicates regularly with customers to ensure high levels of customer satisfaction
Actively participates with service account manager to engineer and estimate solutions
Performs system maintenance in accordance with established service practices and direction including field controllers, servers and workstations and field hardware
Reports issues or changes to management immediately in accordance with company policy and practices
Interfaces with service coordinator, service account manager and service project managers to coordinate activities as required in a professional manner
Performs diagnostics and repairs to complex control systems
Provides training to customers for their specific control systems operations
Completes all job required documentation on-time including time sheets, expense reports, posting of work orders, on-site documentation and project status reports in accordance with company policy as required
The ability to climb ladders or using other lift equipment in excess of 8 feet above grade, and capable of lifting items up to 50lbs.

High School Diploma or GED
3+ years of Building Automation Controls Experience
Must maintain valid and current Driver’s License and be insurable by the company’s insurance carrier
Associate's Degree, Bachelor's Degree Preferred
Experience interacting with a large and diverse number of simultaneous challenges, requiring knowledge of multiple disciplines
Field experience and an understanding of the installation and operation of Automated Logic Controls and ability to understand/navigate third party control systems and integrations
Able to create, download, and troubleshoot complex HVAC system logic using WebCTRL and associated software
Proficient with all WebCTRL software functions and utilities
The ability to work alone, manage time effectively and communicate proficiently with customers
Knowledge of TCP/IP networks including wireless technology design and troubleshooting
Able to read and understand Architectural, Mechanical, and Electrical blueprints
Experience with Microsoft Suite
Possess computer and networking skills to properly maintain their laptops and mobile devices as well as experience in the maintenance and troubleshooting of Ethernet and ARC Net communications
Strong background in the operation and control of mechanical equipment and their control sequences.

Health Care benefits: Medical, Dental, Vision; wellness incentives
Retirement benefits
Paid vacation days, up to 15 days
Paid sick days, up to 5 days
Paid personal leave, up to 5 days
Paid holidays, up to 13 days
Birth and adoption leave
Parental leave
Family and medical leave
Bereavement leave
Jury duty
Military leave
Purchased vacation
Short-term and long-term disability
Life Insurance and Accidental Death and Dismemberment
Health Savings Account; Healthcare Spending Account; Dependent Care Spending Account
Tuition Assistance

Senior Field Service Engineer

Key skills