Human Factors Engineer

Role Overview

• Responsible for a full lifecycle of responsive design, including: content-first design, logic flows, storyboards, personas, wireframes, low fidelity mock-ups, sitemaps, high fidelity prototypes, and UI specifications, to provide end-to-end dynamic, database driven design flows
• Working in an Agile software development environment, team with product owners, business analysts, and product development to clarify and define business requirements as they apply to the UI.
• Constructing page design using prototyping tools such as Axure, Balsamiq and/or Sketch.
• Crafting UX engagements, specifically in a graphical user interface (GUI) environment, that exceed customer expectations by partnering with key product stakeholders to understand and support product business goals, advocating human-centered design (HCD) industry best practices
• Analyzing available usage metrics for trends, patterns, issues, and opportunities for UX optimization.
• Analyze, document and communicate system and business processes
• Facilitate and validate the development of system solutions to satisfy customer’s business needs
• Conduct software presentations and provide technical supports to existing and prospective customers
• Assist breaking down roadmaps into epics and decompose into user stories
• Working with the agile team and stakeholders to contribute to the drafting of user stories
• Participating as a domain expert in customer-facing meetings to facilitate discussions regarding provider enrollment initiatives
• Interviewing and interfacing with value streams to obtain needed business requirements
• Supporting the collection and reporting of requirements related metrics
• Providing additional support and guidance to clients during the implementation phase, to include development of training resources
• Researching, reviewing, and analyzing the effectiveness and efficiency of existing requirements gathering processes and developing strategies for enhancing or further leveraging these processes

Requirements

• Bachelor’s degree and at least 5 years of relevant hands-on experience.
• User Experience (UX) and User Interface (UI) Design experience, for dynamic, database or bootstrap driven web sites, mobile devices or content management systems.
• Experience creating and maintaining style guides and/or design system components
• Experience using Axure to design wireframes and low, mid and high-fidelity prototypes.
• Experience with Balsamiq, Photoshop, and/or Sketch will also be considered, but preference given to Axure experience and Axure library creation.
• Experience developing user personas.
• Experience creating journey maps and documenting user journeys.
• Exposure to planning and conducting user research, usability testing and design validation.
• Understanding of human-centered design (HCD) patterns and best practices.
• Working knowledge of Government regulations, including Section 508 compliance and accessibility.
• Candidate must be able to obtain Public Trust clearance.
• Candidate must have lived in the United States at least three (3) out of the last five (5) years.

Tech Stack

• Axure
• Bootstrap

Benefits

• 401K with company match
• Customizable health benefits packages
• Collaborative teams of highly motivated critical thinkers and innovators
• Rewards program for high-performing employees