About this role

Own the customer lifecycle beyond onboarding, ensuring long-term success through strategic engagement, advanced product utilization, and proactive risk management.
Act as a trusted advisor to customers and serve as an escalation point for complex challenges.
Collaborate with Sales and Renewals to expand accounts and ensure customers see maximum value from Monograph.
Mentor junior CSMs, strengthening the team’s expertise and scaling best practices across the organization.

5–8 years of experience in Customer Success, Account Management, or related SaaS roles
Proven ability to analyze customer behavior and drive adoption strategies
Excellent communication skills with the ability to influence stakeholders
Proficiency with CRM tools and customer data reporting
Experience in training, onboarding, or consulting in a SaaS environment.

Senior Customer Success Manager

Key skills