Perform day‑to‑day operational functions related to the technical implementation, configuration, and support of medical software products in customer clinical and internal engineering environments
Provide advanced technical support to customers and internal teams, diagnosing and resolving complex issues across software, integrations, and workflows
Lead and support software implementation activities, including installation, upgrades, validation, and production support for regulated healthcare systems
Apply industry best practices for software deployment, reliability, security, and support, with a strong focus on quality, compliance, and customer outcomes
Engage, leverage, and drive simplified, scalable support and implementation processes across teams
Collaborate cross‑functionally with product, engineering, clinical, quality, cybersecurity, and operations teams to deliver high‑quality solutions and documentation
Operate effectively in high‑pressure or escalated situations, providing expert support for 24x7 production environments as required
Support root‑cause analysis, corrective and preventive actions (CAPA), and continuous improvement initiatives related to medical software performance and reliability
Provide support for a 24x7 production environment, including participation in after‑hours, weekend, and on‑call rotations as required

Bachelor's Degree in Computer Science or “STEM” Majors (Science, Technology, Engineering and Math)
Minimum 4 years of experience (or equivalent)
Strong technical foundation in software systems, including operating systems (Linux/Windows), application services, APIs, Cloud Computing and system integrations
Experience supporting or implementing clinical, medical, or regulated software in healthcare environments
Familiarity with networking concepts, security principles, and troubleshooting distributed software systems
Understanding of validation, change control, and quality processes in regulated or high-reliability environments
Strong project coordination and execution skills for software deployments and customer implementations
Awareness of risk management, incident response, and regulatory considerations in healthcare technology
Excellent organizational skills with the ability to work independently and manage multiple priorities
Strong analytical and problem-solving skills

Senior Technical Support Engineer

Key skills