Cyber Client Service Technician

Role Overview

• Acts as the primary GEHC Services face to the customer(s) served
• Responsible for meeting the daily service repair needs of designated Imaging, LCS, and Biomed equipment
• Drives customer satisfaction through Service Excellence
• Troubleshoot, install, maintain, and service repair needs on designated equipment, specifically around issues related to device cybersecurity
• Works closely with multiple device manufacturers regarding cybersecurity issues
• Works directly with customer IT and security personnel to implement site cyber security policies
• Evaluate progressively complex, customer biomedical equipment security issues and implement appropriate remediations and/or compensating controls
• Provide support on imaging or LCS modality equipment first response and coordinate with appropriate modality specialists
• Perform on-time and accurate device level security actions
• Own customer clinical device security issues from dispatch or identification of issue to resolution
• Maintain daily communication with customers to ensure resolution and proper follow-up, leading to customer satisfaction on all device security issues
• Focus on customer needs and satisfaction on device security issues
• Maintain daily communications with customers without direction
• Follow as well as guide others as needed regarding appropriate GE security policies, procedures, hospital security protocol, and complete necessary documentation
• Engage with other team members including Bio med engineers, Security Operations Center Agents and Remote Technical Engineers
• Understand and communicate business goals and objectives to the broader GE team servicing assigned customer on device security
• Keep up to date on administrative responsibilities
• Utilize the GEHC escalation process, as needed, and work closely with security operations center agents to define and support implementation of corrective action plans to resolve customer issues

Requirements

• Associate's or Bachelor's degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or related field and 2+ years of experience servicing electrical equipment
• Equivalent military education and 2+ years of experience servicing electrical equipment
• High School Diploma/GED and 4+ years of experience servicing electrical equipment
• Experience interfacing with both internal team members and external customers as part of a solution based service process
• Strong communication skills with the ability to communicate technical issues to the customer in an easy to understand manner
• Experience diagnosing and repairing mechanical, electromechanical, and/or electronic equipment
• Experience troubleshooting and responding to customer concerns
• Experience with Web applications and technological programs (e.g., IPad, Iphone Microsoft Office Suite)
• Capable of performing special physical requirements (e.g., able to lift, carry, push, pull up to 35 lbs unassisted; and frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit, stand for long periods of time; and reach at, above, below shoulder level; and flex/extend neck; and has good hand, finger dexterity and specific vision abilities including color, close vision, distance vision, peripheral vision, depth perception)
• Must have and maintain a valid driver's license.

Tech Stack

• Cyber Security

Benefits

• Relocation Assistance Provided
• Great work environment
• Professional development opportunities
• Competitive compensation