Provide support on imaging or LCS modality equipment first response and coordinate with appropriate modality specialists
Perform on-time and accurate device level security actions
Own customer clinical device security issues from dispatch or identification of issue to resolution
Maintain daily communication with customers to ensure resolution and proper follow-up, leading to customer satisfaction on all device security issues
Focus on customer needs and satisfaction on device security issues
Maintain daily communications with customers without direction
Follow as well as guide others as needed regarding appropriate GE security policies, procedures, hospital security protocol, and complete necessary documentation
Engage with other team members including Bio med engineers, Security Operations Center Agents and Remote Technical Engineers
Understand and communicate business goals and objectives to the broader GE team servicing assigned customer on device security
Keep up to date on administrative responsibilities
Utilize the GEHC escalation process, as needed, and work closely with security operations center agents to define and support implementation of corrective action plans to resolve customer issues
Requirements
Associate's or Bachelor's degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or related field and 2+ years of experience servicing electrical equipment
Equivalent military education and 2+ years of experience servicing electrical equipment
High School Diploma/GED and 4+ years of experience servicing electrical equipment
Experience interfacing with both internal team members and external customers as part of a solution based service process
Strong communication skills with the ability to communicate technical issues to the customer in an easy to understand manner
Experience diagnosing and repairing mechanical, electromechanical, and/or electronic equipment
Experience troubleshooting and responding to customer concerns
Experience with Web applications and technological programs (e.g., IPad, Iphone Microsoft Office Suite)
Capable of performing special physical requirements (e.g., able to lift, carry, push, pull up to 35 lbs unassisted; and frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit, stand for long periods of time; and reach at, above, below shoulder level; and flex/extend neck; and has good hand, finger dexterity and specific vision abilities including color, close vision, distance vision, peripheral vision, depth perception)