Collaborate closely with Sales, Account Management, Product, and our customers.
Help our clients get started by migrating important content like reservation details, photos, pricing information, tour descriptions, and more.
Provide personalized trainings to make sure every new customer feels completely confident using the WeTravel platform.
Manage multiple projects at the same time and ensure nothing is left forgotten or falls through the cracks.
Partner with sales teams to get them (and our customers) set up for success.
Find possible pain points and/or red flags and address them before they actually happen.
Build trips, migrate participants, deliver training directly with the customer to ensure they are properly set-up.
Lead each project and take full ownership of each project to add extra value.

Are fluent in English (bonus points for other languages!)
Are passionate about educating customers and colleagues, performance improvement, and commercial success.
Are organized, proactive, and comfortable working independently in a remote environment.
Are comfortable being in a customer facing role + tasks that require attention to detail.
Have great project management skills, juggling multiple projects at the same time and managing multiple stakeholders (and their expectations!)
Enjoy doing onsite visits to clients and helping them get set up for success!
Bonus points if you have experience in travel tech or SMB-focused SaaS.
Are familiar with HubSpot, Slack, Confluence, Loom.
Have a teaching background, or Onboarding, Customer Success, Account Management, or Implementation roles.
Have experience designing and implementing best practices and processes.

Your health matters – US team members get 100% employer-covered HDHP medical, DHMO dental, and standard vision coverages or a choice of plans that suit your needs.
Generous “Time to Recharge” policy — enjoy unlimited paid time off to rest and recharge.
Amsterdam Program – visit us in Amsterdam (HQ) for 2–4 weeks annually, staying in one of our WeTravel apartments.
Work remotely for a maximum of 4 weeks per calendar year.
Annual team off-site (often somewhere sunny ☀️).
Extensive paid family leave.
Three paid volunteer days per year.
Two-week cross-functional onboarding program.
Cutting-edge equipment and tools to set you up for success.
Cambly access for English language support, if needed.
Join a global, fun-loving, and impact-driven team.
Employer-sponsored 401(k) plan with a 2% company match to support your long-term financial goals.

Client Onboarding Specialist

Key skills