Accountable for the leading and training the execution of the MSL segment relationship management strategy within their assigned region supporting customers with greater than 100 lives and varying complexities.
Attract, retain, and develop top MSL Regional Account Manager talent, offering direct coaching and overseeing account management activities for MSL customers.
Collaborate with the MSL Vice President of Distribution to achieve or surpass performance metrics and objectives for service, customer service, installation, and RFP processing.
Foster strong relationships with internal business partners, sales executives, brokers, customers, and third-party administrators to ensure high-quality service, customer satisfaction, persistency, and profitability.
Support and lead MSL RAM's and Sales with daily customer and producer engagements, assist with escalations, and participate in annual business planning and reviews to understand regional dynamics, books of business, and producer/customer relationships.
Active participation and engagement in regional summit, strategic projects, and initiatives.

Proven leadership experience in account management, preferably within the financial or insurance sector.
Knowledge and understanding of pricing and general underwriting concepts.
Excellent verbal, written communication, and presentation skills.
Outstanding skills in building relationships and effective communication and coaching skills.
Ability to collaborate across various teams and departments to achieve common goals.
Active Group Life and Health Insurance license or obtained within 30 days of hire.
Manage a small portfolio of clients on a direct basis (ten or less).
Minimum of 15% travel required

Medical, dental, vision, life insurance, disability insurance
Paid Time Off (PTO)
Company-funded pension plan
401(k) plan with company match (up to 4%)
Wellness Programs including up to $1,600 a year for reimbursement of items purchased to support personal wellbeing needs
Work/Life Resources to help support topics such as parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development
Education Benefit to help finance traditional college enrollment toward obtaining an approved degree and many accredited certificate programs
Employee Stock Purchase Plan: Shares can be purchased at 85% of the lower of two prices (Beginning or End of the purchase period), after one year of service.
Eligibility to participate in a discretionary annual incentive program is subject to the rules governing the program, whereby an award, if any, depends on various factors including, without limitation, individual and organizational performance.

Regional Relationship Manager

Key skills