Partner with Sales and Sales Leadership early in deal cycles to shape pricing, structure, and commercial terms.
Serve as a trusted resource to reps on complex, non-standard deal scenarios.
Reduce end-of-quarter escalations and “heroics” by improving upfront deal planning.
Balance deal velocity with pricing discipline and long-term business health.
Strengthen and formalize Deal Desk workflows, SLAs, and approval frameworks.
Minimize one-off deals by identifying patterns and turning exceptions into scalable processes.
Design, own, and enforce a robust closed-won process that captures all required data for downstream systems.
Ensure clean, complete, and accurate deal data to support billing, revenue recognition, forecasting, and reporting.
Act as the connective tissue between Sales, Finance, Legal, RevOps, and Leadership.
Partner with Finance and Legal to evolve pricing, discounting, and contracting policies as the business scales.
Communicate clearly and confidently with senior stakeholders, including Sales and Executive leadership.
Own Deal Desk-related tooling and workflows across CRM, CPQ, and CLM systems.
Monitor Deal Desk KPIs (cycle time, exception rates, discounting trends, bottlenecks).
Surface insights and recommendations to leadership on deal trends and process gaps.
Continuously improve Deal Desk effectiveness through data and feedback.

5+ years of experience in Deal Desk, Commercial Operations, or Revenue Operations at a B2B SaaS company.
Proven experience supporting mid-market and/or enterprise sales motions.
Demonstrated ability to shape deal strategy early—not just process approvals at the end.
Strong understanding of pricing, discounting, and deal structuring tradeoffs.
Experience building or scaling Deal Desk processes in a growing organization.
Systems-minded with a deep appreciation for data quality and downstream automation.
Exceptional communication skills and the confidence to influence Sales while holding firm on policy.
Comfortable operating in ambiguity and building structure where it doesn’t yet exist.
Builder mindset with grit, judgment, and a bias toward scalable solutions.

Ground floor opportunity: Join a high-growth startup, backed by world-class investors across Enterprise SaaS and Medical Devices (Benchmark, Redpoint Ventures, and Ajax Health).
Learning Budget: Reimbursements for relevant learning and up-skilling opportunities.
Remote work: AcuityMD is committed to supporting full-remote flexibility for employees in the US. We provide a work-from-home stipend for all employees.
Flexible PTO: Generous time off and flexible hours give you the freedom to do your best work.
Paid Health, Dental, and Vision Plans: We offer 100% paid health, dental, and vision plans for all employees and 75% paid for our employees' dependents.
Home Office Stipend: $1,000 to invest in remote office equipment and WiFi reimbursement.
Optional Team Retreats: We meet in-person multiple times per year for co-working and social gatherings.
Parental Leave: 6-12 weeks of fully-paid, flexible parental leave.

Deal Desk Manager – Senior Deal Desk Manager

Key skills