Perform Preventive & Corrective Maintenance – Schedule, execute, and document preventive maintenance and field change orders (FCOs) on digital scanners and related hardware.
Installations & Configurations – Lead complete site setups: unpack, assemble, and calibrate instruments; configure networking, middleware, and integration with laboratory information systems (LIS).
Technical Support & Troubleshooting – Respond promptly to service calls on-site to minimize equipment downtime and maintain uptime SLAs.
Documentation & Compliance – Maintain accurate service reports, work orders, and calibration records in our CRM and tracking systems.
Customer Collaboration – Build strong partnerships with laboratory staff, pathologists, and clinical engineers through clear communication.

High school diploma or equivalent required; associate or bachelor’s degree in engineering, biomedical technology, or a related field preferred.
2–3 years of field service or technical support experience in medical devices and laboratory automation.
Proficiency with PC hardware, Windows OS, Microsoft Office, and basic networking concepts (TCP/IP, VPN).
Hands-on experience with robotic systems, laboratory instruments, and service documentation processes.

Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

Digital Pathology Field Service Engineer

Key skills