Product Manager, Specialist – Generative AI

Role Overview

• Lead product management efforts across one or more strategic domains
• Identify and prioritize high-impact AI use cases that expand the AI assistant’s value to clients and internal stakeholders
• Work with senior product leadership along with peers leading other domain work to evolve its product vision, roadmap, and measurable success outcomes including quality, trust, adoption, and business impact
• Drive initiatives through discovery, feasibility assessment, experimentation, pilot, and scale
• Validate that Generative AI is the appropriate solution versus deterministic or rules-based approaches
• Define measurable quality bars and acceptance criteria for its outputs, including accuracy, completeness, compliance, explainability, and latency
• Establish evaluations for your domain area including ground truth creation, annotation strategies, precision and recall trade-offs, and continuous model monitoring
• Partner with data science and engineering to track model performance, drift, hallucinations, confidence thresholds, and flagged interactions
• Translate model behavior and evaluation results into actionable product decisions and iteration plans
• Continue to work with other product teams to manage human-in-the-loop systems, including review workflows, escalation paths, and confidence gating
• Collaborate closely with Legal, Compliance, Risk, and Data Governance to ensure appropriate disclosures, guardrails, and privacy controls are embedded from inception
• Define acceptable versus unacceptable use cases and ensure outputs align with enterprise standards for safety, transparency, and explainability
• Partner with UX and prompt engineers to design this AI assistant’s conversational experience, reducing ambiguity and supporting recovery from misunderstandings
• Balance accuracy, latency, and client trust in its conversational flows
• Leverage user feedback, flagged conversations, and behavioral metrics to continuously refine the AI assistant’s experience
• Work closely with engineering, data science, UX, legal, compliance, operations, and business stakeholders to align on priorities and deliverables
• Translate strategy into clear requirements, experiments, and execution plans
• Participate in ongoing planning, departmental prioritization activities, and enterprise AI strategy discussions as required

Requirements

• 5 years related work experience
• 2 years of leading large cross-functional teams on major organizational projects preferred
• Product Management experience utilizing GenAI
• Undergraduate degree or equivalent combination of training and experience required
• Graduate degree preferred

Benefits

• Health insurance
• Retirement plans
• Paid time off
• Flexible working arrangements
• Professional development