Senior Billing Administrator

Role Overview

• Responsible for the processing and distribution of the monthly premium invoices
• Review invoices for reasonability and accuracy and make any necessary adjustments in the billing system
• Serve as a first point of escalation for the team
• Assist with special projects and reporting
• Identify, investigate and resolve billing discrepancies related to product pricing, volumes, and account setup
• Execute monthly invoices on appropriate billing platform
• Review group specifications to ensure all appropriate information is included with monthly invoices before distribution to the clients
• Investigate incoming customer and client relations billing inquiries defining appropriate response and/or determining appropriate escalation to bring inquiry to an accurate and timely resolution
• Support Billing Manager by being first point of escalation

Requirements

• 3+ years Microsoft Excel and Outlook experience
• 1+ years Billing experience
• 6+ months of customer service experience in a healthcare environment
• Intermediate math skills (add, subtract, multiply, divide, percentages, ratio's, formulas etc.)
• Strong written and verbal communication skills
• Problem solving and teamwork skills

Benefits

• Affordable medical plan options
• 401(k) plan (including matching company contributions)
• Employee stock purchase plan
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility