Own implementations end-to-end: kickoff → configuration → data migration → training → launch readiness → go-live
Manage 5–10 concurrent implementations with strong prioritization and clean project tracking
Lead structured customer calls: drive timelines, set expectations, prevent scope creep, and keep stakeholders aligned
Build and execute implementation plans, checklists, and milestones — while proactively improving them over time
Anticipate risks early, escalate with context, and create mitigation plans before issues impact go-live
Partner cross-functionally with Support, Product, Engineering, Sales, and Account Management for smooth handoffs and issue resolution
Become increasingly comfortable with datasets and migrations (imports/exports, validation, accuracy checks)
Travel to customer locations as needed (often 3–4 trips/month currently) for onsite training, go-lives, and high-touch implementations

Implementation Manager

Key skills