Guiding our customers and internal training teams through implementation methodology
Leading clients through Discovery, Design, Build, and Test phases
Supporting clients throughout onsite and remote Deployment
Independently researching customer inquiries
Maintaining product knowledge as new enhancements are released
Working closely with internal leadership to maintain best practices
Providing accurate feedback on team members’ performance

Bachelor's degree in business or a related field or equivalent combination of some college and significant work experience
3+ years' experience in home health or hospice field
Experience in customer service/support or training on software applications
Demonstrated ability to analyze and solve complex problems
Leadership skills to support the HCHB team
Ability to prioritize workload and delegate assignments as necessary
Ability to communicate deployment risks efficiently and concisely
Ability to assist the customer in all aspects of software setup and training
Passion for customer service that ensures customer needs are met
Ability to collaborate for development and professional growth of junior staff

Senior Implementation Consultant, Clinical

Key skills