Support EDMS/ECM, Report or Letter Generation Systems, and/or OCR tools such as DocFinity or Onbase, xPression or IBM Cognos Analytics, or FormWorks/FIS Document Capture Manager and their supporting applications and utilities
Perform User Administration (new user accounts, permissions, password reset) and security implementations.
Attend and participate in troubleshooting triages and document root cause analyses
Analyze new releases and provide recommendations for upgrades
Install applications, patches and upgrades and configure system settings
Perform code migration/deployments
Work with other technical, functional, or development teams to support the applications
Understand and abide by security policies and procedures.
Ensure systems are performing at peak levels and system resources are appropriately monitored
Work well under pressure
Create and update documentation and diagrams
Participate in an on-call rotation for after-hours and weekend support (approximately once a month)

Bachelor’s degree or Equivalent Working Experience in systems or network
Minimum of 3 years in systems (Windows foundation)
Minimum of 3 years of network experience
Must be willing and able to work on call rotation
EDMS/ECM system administration, with a preference for any of the following: DocFinity(EDMS/ECM), OnBase, FileNet, xPression, Cognos Analytics, or FormWorks/Global Capture Manager OR WE CAN TRAIN YOU
Connecting applications to SQL Server and/or Oracle databases, with the ability to create and run SQL Queries a plus
Experience with WebSphere a plus
Scripting and coding experience with python or similar tools a plus
Java and java error strings experience a plus

ECM/EDMS Application Support Engineer

Key skills