Support resident retention strategies and renewal workflows
Address resident concerns and escalations in a timely and professional manner
Oversee tenant-based voucher administration and related compliance requirements
Monitor maintenance follow-up, service quality, and resident satisfaction
Partner with site teams to ensure timely completion of work orders and preventive maintenance
Oversee delinquency, collections, and rent recovery efforts
Ensure compliance with jurisdictional timelines for move-outs and charges
Track and report capital expenditures in alignment with approved budgets
Oversee invoice processing, including PO-to-invoice matching and vendor payment workflows
Ensure adherence to federal, state, and local regulations, as well as Asset Living policies
Support legal processes related to lease enforcement, evictions, and resident disputes
Coordinate with attorneys and internal stakeholders while ensuring jurisdictional compliance
Partner with Regional Portfolio Managers, Community Managers, and Leasing teams to drive portfolio KPIs
Analyze operational and financial data to identify trends, risks, and improvement opportunities
Support consistent execution of Asset Living operational standards across assigned properties

High school diploma or equivalent required
Bachelor’s degree in Business Administration, Real Estate, Property Management, or a related field preferred
Minimum of three (3) years of experience in multifamily property management, operations, or asset management
Proficiency with property management systems such as Yardi, RealPage, MRI, or similar platforms
Strong working knowledge of Microsoft Office Suite and Google Workspace tools
Demonstrated understanding of leasing operations, financial management, and regulatory compliance
Strong written and verbal communication skills; bilingual (Spanish/English) preferred

Business Manager – Property Operations

Key skills