Key skills
AnsibleAWSAzureCloudITSMJavaLinuxPythonServiceNowSAPAgileKanbanCritical ThinkingCollaboration
About this role
Role Overview
- Provide the single point of contact for planning and scheduling client technical maintenance and upgrade activities.
- Interface with client technical staff on regular meetings and help with planning and recommendations for improvement.
- Perform project-based and production support responsibilities as needed to support apiphani managed client environments inclusive of: SAP system migrations, SAP landscape refreshes, data protection including database backup & recovery, HA configurations and ongoing SAP system maintenance activities, e.g., SAP performance management, patching, problem management, etc.
- Build and maintain comprehensive documentation for problem resolution actions, root cause, procedures, etc.
- Drive continual improvement in systems operations through collaboration with both delivery and development teams.
- Actively engage in root cause analysis, in collaboration with software development and other delivery teams.
- Participate in development initiatives to improve operational performance.
- Collaborate with team leaders and team members to review workflow processes and SOPs.
- Execute against defined projects and report on their progress.
- Train and mentor new team members.
Requirements
- Bachelor of Science in Computer Science, Engineering, Applied Sciences, or equivalent work experience
- 8-10 years of relevant hands-on SAP Basis engineering with one or more area of focus.
- 3+ years of experience as an SAP Basis engineer in a service provider or advanced IT organization operating in a 24x7 environment
- Solid background administering SAP HANA databases
- Solid background administering SAP Sybase databases
- Understanding of SAP security principals
- Experience with Red Hat Enterprise Linux and Ansible preferred
- Experience with configuration management and automation tools
- Familiarity with agile engineering practices (Kanban, continuous delivery, etc.)
- Experience working in ITSM tools, ServiceNow preferred
- AWS and Azure service usage on commercial or government cloud
- Development experience with a high-level language such as python or java a plus
- Strong analytical and critical thinking skills
- Strong ownership bias
- Deadline and detail-oriented
Tech Stack
- Ansible
- AWS
- Azure
- Cloud
- ITSM
- Java
- Linux
- Python
- ServiceNow
Benefits
- Medical/dental/vision
- 100% paid for employees, 50% paid for dependents
- Life and disability
- 100% paid for employees
- 401K
- 3% contribution, no employee contribution necessary
- Education and tuition reimbursement
- up to $50K annually
- Employee Stock Options Plan
- Accident, critical illness, hospital indemnity benefits offered through our providers
- Employee Assistance Program
- Legal assistance
- Paid Time Off
- up to 6 weeks per year
- Sick Leave
- up to 2 weeks per year
- Parental Leave
- up to 12 weeks