Serve as the primary technical contact for customers, rapidly addressing urgent combustion-related challenges to ensure safe and reliable turbine operation
Be seen as a technical expert tackling high-stakes technical problems as they arise, applying engineering expertise to diagnose issues and deliver actionable solutions
Interface with design, commercial, and field teams to resolve technical issues, drive root cause analyses, and implement effective solutions that meet both customer needs and GE Vernova’s business objectives
Establish and maintain strong relationships with internal interfaces to ensure customer requirements are fully understood and proactively addressed
Actively work to mentor the next generation of GE Vernova engineers expanding their knowledge and skill-set
Work closely with both external and internal suppliers to identify and implement the most cost-effective solutions that meet customer requests
Prepare and present clear, impactful technical information to customers and senior leadership
Participate in Lean Action Workouts and lead Kaizen projects to enhance internal service processes and drive quality improvements
Travel to customer sites to provide hands-on support during planned and unplanned outages, technical reviews, and critical inspections
Collaborate with design and development teams to introduce new products and technologies
Requirements
Bachelor’s Degree in Mechanical, Aerospace, Materials Science Engineering, or related engineering field of study from an accredited college or university
7+ years of experience in Design, Repair, Testing, Manufacturing, or Operations
Ability to travel globally to customer gas turbine sites and offices to support root cause investigations, critical outage inspections, and customer communications (user conferences or technical meetings); typically <5% travel
Ability and willingness to support off-hours occasionally to support customer issue resolution
10+ years’ experience in design, repair, manufacturing, or maintenance of gas turbine systems (desired)
Proven mentoring skills with a commitment to coaching and continuous improvement (desired)
Strong multitasking and project delivery abilities; effective in fast-paced environments (desired)
Demonstrated leadership and sound decision-making under pressure (desired)
Clear communicator, able to convey complex technical information across all organizational levels (desired)
Self-starter with strong initiative and cross-functional collaboration skills (desired)
Excellent written and verbal communication skills (desired)
Solid project management experience (desired)
Benefits
medical, dental, vision, and prescription drug coverage
access to Health Coach from GE Vernova, a 24/7 nurse-based resource
access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services
GE Vernova Retirement Savings Plan
401(k) savings opportunity with company matching contributions and company retirement contributions
access to Fidelity resources and financial planning consultants