Own the end-to-end delivery of AI agents, from scoping and requirements through launch, validation, and iteration.
Define agent workflows, prompts, and behaviors that meet real customer needs and operate reliably in production.
Work hands-on in agent configuration, testing, and tuning to ensure quality before and after launch.
Lead delivery-focused customer engagements, including discovery, solution walkthroughs, and launch readiness.
Monitor live agent performance and customer feedback, driving fast, pragmatic improvements.
Obsess over business KPIs, ensuring agents drive measurable impact across customer outcomes, efficiency, and ROI.
Eager to contribute to our knowledge base with new processes, playbooks and best practices.

2–5+ years of experience in solutions delivery, customer success, consulting, or a hands-on product execution role.
Experience in the home services industry highly desirable.
Strong ownership mindset with a bias toward action and follow-through.
Experience working with AI-powered systems, including prompts, workflows, or automation tools.
Ability to break down ambiguous customer problems into clear, executable requirements.
Strong communication skills with both technical and non-technical stakeholders.
Comfort operating in fast-paced environments with evolving requirements.
Background in B2B SaaS or platform products.

Competitive salary
Remote (Eastern or Central Time Zone required) OR Hybrid work environment (3 days/week in our NYC office)
Medical, dental, and vision benefits
401(k) plan + Match
Flexible PTO
Opportunity to build at the ground floor of a high-growth, mission-driven company

AI Technical Account Manager

Key skills