Manage, evaluate, and drive overall supplier performance to meet established expectations
Monitor and report key supplier performance metrics to execute accountability, support continuous improvement, and facilitate corrective actions
Provide clear direction and guidance to suppliers; enforcing compliance with contractual and operational requirements
Prepare, lead, and facilitate recurring structured supplier performance reviews
Proactively identify and evaluate supplier-related risks and opportunities; partner with suppliers to develop, implement, and execute successful mitigation and improvement plans
Collaborate across enterprise supply chain, internal teams, and external partners, leveraging standard methodologies and tools to enhance supplier performance in support of program and customer needs
Lead root-cause analysis and manage corrective and preventive actions with suppliers; oversee contested warranty claims and related resolution activities
Manage airline customer escalations; acting as the primary liaison between operators, suppliers, and internal teams for non-performance or disputed issues
Communicate timely, actionable performance-to-plan updates to leadership, cross-functional stakeholders, and customers using clear, concise verbal and written communication
Develop and sustain strong professional relationships across the supply base, with customers, and among enterprise stakeholders

1+ years of experience in Procurement and Supply Chain processes
1+ years of experience interacting with customers (both internal and external), at all levels, on a one-on-one basis and in group settings
1+ years of experience with Microsoft Office Products such as Outlook, PowerPoint, Excel, and Word
Must be willing and able to travel domestically and internationally, as needed
5 + years of related work experience or an equivalent combination of education and experience (preferred)
5+ years managing supplier quality and delivery performance (preferred)
5+ years of experience working in Procurement and/or Contract Administration roles (preferred)
Bachelor's or Master's degree or equivalent work or military experience (preferred)

Procurement Agent Level 2, 3 or 4 – Supplier Operations and Performance

Key skills