Director, Development Operations

Role Overview

• Establish and refine tracking and reporting processes to monitor progress against fundraising goals, including monthly impact reporting
• Assess and strengthen development systems, workflows, and data practices, including Salesforce optimization and adoption
• Partner with Finance, People, and Operations to develop and manage the Development team budget
• Advance projections planning and revenue tracking processes to support sustainable fundraising growth
• Design and facilitate Development team meetings and plan team work weeks to drive alignment and shared learning
• Own and lead annual Development planning, including setting priorities, OKRs, and projections
• Overseeing pipeline-building strategy to ensure sustainable fundraising growth
• Track performance against goals and provide clear, data-informed updates to the VP, Executive Team, and Leadership Team
• Develop and oversee the Development team budget in close partnership with Finance, People, and Operations
• Set the operational strategy for development systems, processes, and tools that enable effective cross-team collaboration
• Advance the team’s use of data in decision-making by defining priority metrics, strengthening data hygiene, and improving reporting and dashboards
• Serve as the primary decision-maker and escalation point for Development’s partnership with the Technology Platforms team
• Partner closely with the Tech Platforms team in overseeing Salesforce optimization, prioritization, protocols, training, and adoption
• Ensure effective systems and processes for gift processing, reconciliation, and prospect research
• Partner closely with Technology Platforms, Finance, People, programmatic teams, and revenue stream leads to ensure alignment across fundraising systems and strategies
• Design and lead Development team meetings to advance strategic priorities and shared learning
• Plan and execute team work weeks to drive alignment, innovation, and connection
• Support onboarding and integration of new team members in partnership with People & Culture
• Contribute to building and reinforcing a culture of philanthropy across the organization

Requirements

• 10+ years of operations, systems, or campaign management experience within a nonprofit or philanthropy environment
• Demonstrated success leading complex, cross-functional initiatives with executive visibility
• Strong project management experience overseeing complex, multi-stakeholder initiatives
• Experience managing and developing staff, including remote teams
• Deep expertise in fundraising operations and systems
• Knowledge of CRM systems (preferably Salesforce)
• Experience setting operational strategy for development systems, processes, and tools, including Salesforce optimization, protocols, training, and adoption
• Experience overseeing gift processing, reconciliation, and prospect research
• Experience leading annual planning processes, including setting priorities, OKRs, and projections
• Experience tracking and reporting progress against goals, including executive and impact reporting
• Experience developing and managing team budgets in partnership with Finance
• Experience building short
• and long-term data strategies to inform fundraising planning
• Strong analytical skills, including defining priority metrics, improving data hygiene, and strengthening reporting and dashboards
• Experience evaluating systems and implementing operational improvements
• Experience partnering cross-functionally with Technology Platforms, Finance, People, and program teams
• Experience consulting on organization-wide fundraising systems and alignment
• Experience leading Development team meetings and executing team work weeks
• Experience contributing to building a culture of philanthropy within an organization

Benefits

• Private Medical Insurance
• Extended Sick Leave
• Global Employee Assistance Program (EAP)
• Retirement Plan contributions
• Paid Time Off: 20 days annual leave + sick days and your birthday
• Company Holidays + Shutdown
• Wellness budget
• Professional Development budget
• Top up program for Pregnancy and Parental leaves