Claims Specialist, Trainer – Instructional Designer

Role Overview

• Design, develop, and maintain comprehensive training programs, curriculum, and materials for new hire onboarding, continuing education, process changes, and system updates related to Homeowners, Liability, and Auto claims.
• Utilize instructional design methodologies to create engaging, effective learning solutions, including virtual instructor-led training (VILT), e-learning modules, job aids, simulations, and blended learning solutions.
• Collaborate with stakeholders to ensure all content is accurate, up-to-date, legally compliant, and reflective of best practices and company policies.
• Develop clear learning objectives, assessment tools, and evaluation strategies to measure the effectiveness of training and its impact on claims performance metrics.
• Manage and update the claims training library and learning management system (LMS) content.
• Deliver high-quality, engaging training sessions to claims adjusters at all experience levels, including claims leadership.
• Facilitate role-playing exercises, case studies, and practical application scenarios to reinforce learning and develop critical decision-making skills.
• Conduct "train-the-trainer" sessions for claims leadership and designated peer trainers.
• Provide ongoing coaching and feedback to new hires during the onboarding phase.
• Conduct training needs assessments using methods such as performance data analysis, observation, interviews, and surveys to identify skill gaps and performance deficiencies.
• Analyze claims audit results, quality assurance reports, and key performance indicators (KPIs) to proactively identify training needs and measure the impact of existing programs.
• Measure and analyze the impact of training modules on business results.
• Provide regular reporting on training outcomes, learner progress, and program effectiveness to claims leadership

Requirements

• Experience working independently and in a fast-paced environment
• Proficient in Microsoft, Google Products, Learning Management Systems, and experience utilizing AI to enhance training
• Innovative Mindset and Continuous Improvement
• Minimum of 5 years of experience in a property and casualty insurance claims environment, with direct experience handling or managing claims in at least two of the following lines: Homeowners/Property, General Liability, and Auto (Physical Damage or Bodily Injury).
• Expert-level knowledge of claims lifecycle, regulatory requirements, policy language interpretation, and claims best practices for personal lines insurance.
• Strong presentation, facilitation, and classroom management skills, both in-person and virtual.
• Minimum of 2 years of experience in an Instructional Design or dedicated training role, preferably within the insurance or financial services industry.
• Strong problem solving and analytical skills
• Exceptional written and verbal communication skills, with the ability to translate complex technical information into clear, concise, and engaging learning materials.
• Experience with coaching and feedback to employees and peers
• Experience with development and performance management
• Some travel will be required
• We are a rapidly growing company, with growth comes change. Candidates must be comfortable with constant change, adaptability and flexibility.

Benefits

• Remote-First Culture
• We supported #remotelife long before it was a given. We'll keep promoting it.
• Competitive Salary & Equity
• Comprehensive Medical, Dental, and Vision Plan Offerings
• Life and disability coverage including voluntary options
• Parental Leave
• up to 8 weeks (320 hours) of paid parental leave based on meeting eligibility requirements (Birthing parents may be eligible for additional leave through STD)
• 401K Company Contribution
• Openly contributes 3% of the employee's gross income, even if the employee does not contribute.
• Work-from-home stipend
• We provide a $1,500 allowance to spend on setting up your home workplace
• Annual Professional Development Fund: Each employee has $2,000 in professional development (PD) funds to spend on activities or resources annually. We want each Openly employee to achieve personal and professional success and to feel supported, confident, and informed about improving their efficiency and productivity.
• Be Well Program
• Employees receive $50 per month to use towards your overall well-being
• Paid Volunteer Service Hours
• Referral Program and Reward