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Principal Engineer – Center of Excellence at Zscaler | JobVerse
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Principal Engineer – Center of Excellence
Zscaler
Remote
Website
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Principal Engineer – Center of Excellence
United States
Full Time
4 days ago
$147,000 - $210,000 USD
H1B Sponsor
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Key skills
Cloud
GCS
Leadership
Cloud Security
About this role
Role Overview
Own the technical leadership to enable the customer teams across GCS
Develop training material, with the aid of development engineering, to address trends in customer issues and engineer skill gaps
Deliver technical training and/or train SMEs to lead training sessions
Set strategy and direction for reflecting customer voice and product use cases back into the product teams
Identify product supportability gaps and develop tools or features to improve troubleshooting efficiency
Requirements
8+ years of support and networking experience as an SME specializing primarily in SD-WAN and Cloud Connector Technologies
Expertise in networking, cloud security, and performance management with the ability to quickly master new technologies
Proven effectiveness at collaborating and building consensus across cross-functional teams and organizations
Experience advising leadership at the Director level and above on technical strategy and voice of the customer
Experience developing new processes, tools, or product features to improve troubleshooting efficiency
Tech Stack
Cloud
Benefits
Various health plans
Time off plans for vacation and sick time
Parental leave options
Retirement options
Education reimbursement
In-office perks, and more!
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